Big Boost Casino Privacy Policy

Big Boost Casino respects the privacy of players and visitors to its website. This Privacy Policy explains how information may be collected, used, stored, and shared when you access our website, create an account, use casino services, contact support, or otherwise interact with Big Boost Casino.

This policy applies to personal information handled through Big Boost Casino services in Canada. It is intended to help you understand your choices and the measures used to manage your information. By using the website, you acknowledge the practices described below. Big Boost Casino is intended for individuals aged 18 and over.

Information We Collect

We collect information that is reasonably necessary to provide, secure, and improve our services. The information collected may depend on how you use the website and which services you access.

Information You Provide

• Account details such as your name, date of birth, residential address, telephone number, and email address.
• Login information, account preferences, communication choices, and other details used to manage your player account.
• Payment and transaction information required to process deposits, withdrawals, refunds, or other account activity. Payment details may be handled by approved payment providers.
• Identity or age verification information when checks are needed to protect the account, confirm eligibility, prevent fraud, or meet applicable operational requirements.
• Information provided when you contact customer support, submit a complaint, request assistance, or participate in a promotion.

Information Collected Automatically

When you use the website, certain technical information may be recorded automatically. This may include your IP address, browser type, device characteristics, operating system, language settings, pages viewed, referral information, access times, and general activity data. We may also collect information about errors, performance, and interactions with website features.

We do not intend to collect sensitive information that is unrelated to the operation of the casino. Please avoid sending unnecessary personal or confidential information through free-text fields or support messages.

How We Use Information

Big Boost Casino may use personal information for the following purposes:

• To create and administer your player account.
• To process deposits, withdrawals, wagers, bonuses, and other requested transactions.
• To confirm identity, age, account ownership, and eligibility to use particular services.
• To detect and investigate suspicious activity, account misuse, fraud, collusion, or attempts to circumvent platform controls.
• To provide customer support, respond to enquiries, and resolve account or transaction issues.
• To operate, maintain, troubleshoot, and improve the website, games, and related services.
• To send service messages, including security notices, transaction updates, policy changes, and account information.
• To send promotional communications where permitted and where your communication preferences allow it.
• To maintain business records, assess service performance, and support internal reporting and planning.
• To protect the rights, property, security, and integrity of Big Boost Casino, its users, and its service providers.

Where appropriate, we may combine information collected from different interactions to keep records accurate, provide a consistent account experience, and identify activity that could put users or the platform at risk. Promotional messages will include a practical way to manage marketing preferences.

Cookies and Similar Technologies

Big Boost Casino may use cookies, pixels, software development tools, local storage, and similar technologies. These tools can remember settings, maintain sessions, support account security, measure website performance, and help us understand how visitors use the platform.

Some technologies are essential for functions such as logging in, navigating the website, processing transactions, and protecting against abusive activity. Others may support analytics, personalization, or marketing. The availability of certain controls may depend on your browser, device, and the technology involved.

You can usually adjust cookie settings through your browser or device controls. Disabling certain cookies may affect the availability, security, or functionality of some Big Boost Casino features. Information collected through these technologies may be associated with your account where necessary for the purposes described in this policy.

Data Sharing

We do not treat personal information as a public resource. Information may be shared only where there is a reasonable operational, security, legal, or business purpose for doing so.

Recipients may include:

• Payment processors and financial service providers that help complete deposits, withdrawals, and related checks.
• Identity verification, fraud prevention, security, analytics, hosting, customer support, and technology providers working on our behalf.
• Professional advisers, auditors, insurers, or prospective transaction partners where appropriate safeguards apply.
• Government bodies, courts, law enforcement agencies, or other parties when disclosure is required or reasonably necessary to address a legal, security, or regulatory matter.

Service providers are expected to handle information only for agreed purposes and to apply suitable confidentiality and security controls. We do not sell personal information as a standalone product.

Data Security

Big Boost Casino uses administrative, technical, and organizational measures intended to protect personal information against unauthorized access, alteration, loss, misuse, or disclosure. These measures may include access controls, authentication procedures, monitoring, secure transmission methods, staff training, and restrictions on internal access.

No online service can guarantee absolute security. You are responsible for keeping your account credentials confidential, using a secure device, and notifying us promptly if you suspect unauthorized access. We may temporarily restrict an account or feature when this is necessary to investigate a security concern or protect users.

Data Retention

We retain personal information for as long as it is reasonably needed for the purposes described in this policy. The retention period may depend on the type of information, the nature of the relationship with you, transaction history, security considerations, dispute resolution, and any applicable recordkeeping needs.

When information is no longer required, it may be deleted, anonymized, aggregated, or securely isolated. Some residual copies may remain in protected backups for a limited period before being overwritten. Retention may continue where necessary to establish, exercise, or defend legal rights, investigate abuse, or maintain the integrity of financial and security records.

Your Rights

Depending on your circumstances and applicable privacy rules, you may have the right to ask about the personal information we hold about you, request access to it, seek correction of inaccurate details, or ask for deletion where retention is no longer justified. You may also be able to object to or limit certain processing, withdraw consent where processing relies on consent, or request information in a usable format.

These rights are not unlimited. A request may be subject to identity verification and may be declined or restricted where responding could compromise another person's privacy, security controls, confidential business information, or an applicable legal obligation.

You can manage marketing preferences by using the unsubscribe option in a promotional message or by contacting us. Service and security communications may still be sent when they are necessary to operate or protect your account.

Third-Party Services

The website may contain links, integrations, payment options, games, advertising tools, or other features supplied by third parties. Those providers may collect or process information under their own privacy notices. Their practices are not controlled by this policy, and you should review their terms before submitting information through an external service.

Third-party content may change, become unavailable, or operate under different security and privacy standards. Big Boost Casino is not responsible for the privacy practices of external websites or services that you choose to access independently.

International Transfers

Some service providers or technology systems used to operate Big Boost Casino may be located outside Canada. As a result, personal information may be processed or stored in another country, where privacy protections and access rules may differ from those in your province or territory.

Where information is transferred internationally, we seek to use arrangements and safeguards that are appropriate to the nature of the information and the services being provided. By using the website, you understand that information may be handled across borders as needed for account administration, payments, security, hosting, support, and related operations.

Policy Updates

We may revise this Privacy Policy when our services, technology, business arrangements, or privacy practices change. The updated version will be made available through the website, together with a revised effective date where appropriate.

Changes will apply from the time they are posted unless a different date is stated. If an update materially affects how information is used, we may provide an additional notice through the website, by email, or through another suitable communication channel. We encourage you to review this page periodically.

Contact Information

If you have a privacy question, would like to make a request concerning your personal information, or need help understanding this policy, please contact Big Boost Casino at [email protected]. To protect your account, we may ask for information needed to verify your identity before processing a privacy request.

When contacting us, please describe your request clearly and include enough detail for us to locate the relevant account or interaction. We will review and respond to enquiries within a reasonable period, subject to the nature of the request and any necessary verification.

Last updated: 9 September 2026